Effective Date: May 3, 2025
Website: https://xtremehdiptvtv.com
Support Email: [email protected]
General Inquiries: [email protected]
Phone Support: +1 (661) 419‑6983
Introduction
At Xtreme HD IPTV, customer satisfaction isn’t just a buzzword — it’s the core of what we do. We believe in our service and want you to stream with confidence. That’s why we offer a 7-day money-back guarantee on every plan — no tricks, no hoops to jump through.
This Refund Policy outlines the terms, conditions, and procedures for requesting a refund for our IPTV services. Please read it carefully before making a purchase.
1. Our 7-Day Money-Back Guarantee
We proudly offer a 100% money-back guarantee within 7 calendar days from the date of your initial purchase. If you’re not completely satisfied with our service for any reason, you are eligible to receive a full refund — no drama.
Applicable To:
- All IPTV subscription plans (monthly, quarterly, semi-annual, annual)
- One-time IPTV access passes
- Any first-time service purchase through xtremehdiptvtv.com
Not Applicable To:
- Refund requests made after 7 days of the initial transaction
- Renewal payments or recurring charges
- Payments made through unauthorized or third-party resellers
- Accounts terminated due to violation of Terms of Service or illegal usage
2. Eligibility Requirements
To qualify for a refund under our guarantee, the following conditions must be met:
- You must submit your refund request within 7 days of purchase
- You must have purchased directly from our official website
- You must provide your order ID, email address, and reason for cancellation
- You must not have been banned or blocked due to service abuse, multiple IP violations, or piracy-related issues
Note: We may ask for basic troubleshooting to attempt to resolve any service issues before processing the refund — just to ensure you’re not walking away due to something easily fixable.
3. How to Request a Refund
We keep it simple, fast, and fair. Here’s how to get started:
Option 1: By Email
Send us an email at:
📧 [email protected]
Include the following:
- Your full name
- Email used during purchase
- Order/Transaction ID
- Reason for requesting a refund
Option 2: By Phone
Call us at:
+1 (661) 419‑6983
Our agents are available to help you initiate the refund process and ensure everything is handled smoothly.
Option 3: Live Chat (if available)
Use our live chat widget on the website for quick support.
4. Refund Processing Time
Once your refund request is approved, we will initiate a full refund to your original payment method.
- Refund approval time: 1–2 business days
- Processing time by bank or provider: 3–10 business days, depending on your bank or payment provider
If you haven’t received your refund after 10 business days, please contact your bank or payment provider first. If the issue persists, reach back to us — we’re here to help.
5. No Questions Asked — But We Do Appreciate Feedback
We won’t interrogate you. You want a refund, you’ll get it — if it’s within the 7-day window. However, we do ask (but don’t require) that you tell us why. It helps us improve the service for future users.
Some common reasons include:
- App/device compatibility issues
- Streaming quality problems
- Channel selection not matching expectations
- Personal preferences
Whatever it is, we’re all ears. But again — sharing a reason is optional.
6. Non-Refundable Scenarios
In certain cases, refund requests will be declined. Here’s when:
A. Late Requests
- Any refund request submitted after 7 days of the purchase date is not eligible.
B. Abuse or Misuse
- Users found sharing accounts, violating Terms of Service, using VPNs to spoof geolocation, or participating in piracy will be disqualified from refunds.
C. Fraudulent Claims
- We reserve the right to decline refund requests that appear fraudulent or part of a pattern of abuse.
D. Multiple Refund Requests
- Users who have previously received a refund may not be eligible for another one under a new account or identity.
7. Trial Options
In most cases, users can request a 24-hour test line/demo before purchasing a full subscription. We recommend you test the quality, performance, and device compatibility using this option before committing — even though we still offer the 7-day refund.
8. Subscription Cancellations (After 7 Days)
If you cancel your plan after the 7-day window, you will not receive a refund for the unused portion of the subscription. However, your access will remain active until the current billing period ends.
To cancel:
- Contact us at [email protected]
- Or, if self-managed subscriptions are enabled, follow the cancellation instructions in your user dashboard
9. Payment Disputes & Chargebacks
We work hard to provide a smooth refund process. If you bypass our process and file a chargeback or payment dispute, the following may occur:
- Immediate service suspension during investigation
- Permanent account ban
- Blacklisting from all future purchases
- Legal action if the chargeback is fraudulent
We’re reasonable, so talk to us first. We’re humans too (with a few IPTV bots).
10. Refund for Bundled or Discounted Offers
If you purchased a bundle (e.g., multi-month deals or device + IPTV combo), the refund will be prorated based on standard rates, and hardware costs may not be refundable unless defective.
- Physical items (if any) must be returned in original condition
- Shipping fees are non-refundable
11. Currency, Tax, and International Refunds
Refunds are issued in the original payment currency. Exchange rate fluctuations, international transfer fees, and taxes are beyond our control.
For example:
- If you paid in euros and your bank converts the refund at a different rate — that’s on them, not us.
- Any VAT or regional taxes are refunded only if your local laws require it.
12. Policy Updates
We reserve the right to modify or update this Refund Policy at any time. All changes will be posted on this page with a new effective date. We recommend checking this page periodically.
If the changes materially affect your rights, we’ll notify you via email or with a prominent notice on our homepage.
13. Contact Us
Got questions? Hit us up — no scripts, no stalling, just straight answers:
Support Email: [email protected]
General Inquiries: [email protected]
Phone Support: +1 (661) 419‑6983
14. Final Word
We stand by our service — and our word. If you’re not satisfied, you won’t be stuck. Our refund policy exists because we value your trust and want you to stream confidently.
We’re here to offer premium IPTV access, not headaches.