Effective Date: May 3, 2025
Website: https://xtremehdiptvtv.com
Support Email: [email protected]
General Inquiries: [email protected]
Customer Service Phone: +1 (661) 419‑6983
1. Introduction
Welcome to Xtreme HD IPTV. Your privacy matters to us — a lot. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our website, services, and customer support.
By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services.
2. What Information We Collect
We collect two types of information:
A. Personal Information
This includes details that identify you as an individual:
- Full Name
- Email Address
- Phone Number
- Billing Information (e.g., credit card details via third-party payment processors)
- IP Address
- Shipping Address (if applicable)
- Device & Browser Information
- Login Data (if you create an account)
B. Non-Personal Information
This includes information that does not directly identify you:
- Browser type/version
- Operating system
- Referring URLs
- Time spent on pages
- Clickstream data
3. How We Collect Information
We collect your information through:
- Website forms (e.g., sign-up, contact forms)
- Live chats and customer support
- Cookies and tracking technologies
- IPTV app usage data
- Phone calls and emails with our support team
- Third-party services like analytics or payment gateways
4. Why We Collect Your Information
We collect your information for the following purposes:
- To create and manage your account
- To process your subscription payments
- To provide streaming services via IPTV platforms
- To respond to customer support inquiries
- To send transactional emails (e.g., order confirmation)
- To improve website functionality and performance
- To detect fraud and prevent misuse of services
- For legal compliance, where necessary
5. Legal Basis for Processing (For EU/EEA Users)
If you’re in the EU or EEA, we process your personal data under the following lawful bases:
- Consent
- Contractual necessity
- Legal obligation
- Legitimate interest (e.g., fraud prevention)
6. Cookies and Tracking Technologies
Like most modern websites, we use cookies and similar technologies to improve your experience.
Types of Cookies We Use
- Strictly Necessary Cookies: Required for site operation
- Performance Cookies: Help us understand user behavior
- Functional Cookies: Remember user choices
- Marketing Cookies: Deliver personalized ads (only with your consent)
You can manage or disable cookies through your browser settings.
7. How We Share Your Information
We do not sell your data — period. But we may share it under the following circumstances:
A. With Service Providers
- Payment processors (e.g., Stripe, PayPal)
- Email marketing tools (only with consent)
- Analytics services (e.g., Google Analytics)
B. Legal Requirements
- When we are legally required to disclose data (e.g., to law enforcement)
C. Business Transfers
- If we sell, merge, or reorganize, user data may be part of the transfer
8. How We Protect Your Information
We use industry-standard security measures, including:
- SSL encryption
- Firewall protection
- Secure data storage
- Role-based access controls
- Regular audits and vulnerability scans
However, no system is 100% secure. By using our services, you accept that there is always some risk involved.
9. How Long We Keep Your Data
We retain your personal data only as long as necessary to:
- Fulfill the purpose it was collected for
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
If you cancel your subscription, we’ll retain your data for up to 12 months unless you request deletion sooner.
10. Your Privacy Rights
Depending on your location, you may have the following rights:
For All Users:
- Right to access your data
- Right to correct inaccurate data
- Right to delete your data (with some exceptions)
- Right to opt out of marketing communications
For EU/EEA Residents (GDPR):
- Right to data portability
- Right to restrict processing
- Right to object to processing
- Right to withdraw consent
For California Residents (CCPA):
- Right to know what data we collect
- Right to request deletion
- Right to opt out of the sale of personal data (we don’t sell your data)
To exercise your rights, email us at [email protected] or call us at +1 (661) 419‑6983.
11. Third-Party Links
Our site may contain links to external websites we don’t control. Once you leave our domain, this Privacy Policy no longer applies. Always read the third-party site’s own policy.
12. Children’s Privacy
We do not knowingly collect personal information from children under 13 years old. If we learn that we have inadvertently done so, we will delete the information immediately.
13. Email and SMS Communication
If you opt-in to our emails or SMS alerts, we may send you:
- Promotions
- Service updates
- Important notices
You can unsubscribe anytime via the “Unsubscribe” link in emails or by replying “STOP” to SMS messages.
14. International Transfers
Our servers may be located in the United States or other jurisdictions. If you are accessing our services from outside the U.S., you agree to the transfer of your data across international borders, subject to this Privacy Policy.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Updating the “Effective Date” above
- Sending you an email (if applicable)
- Posting a notice on our website
We recommend you review this page regularly.
16. Contact Us
Have questions or concerns about this Privacy Policy or your data?
Support Email: [email protected]
General Inquiries: [email protected]
WhatsApp: +1 (661) 419‑6983
Our team is here to help — fast, friendly, and no robots (except the streaming kind).
17. Final Words
We’re not just a streaming service — we’re a promise of quality, trust, and respect for your privacy. Whether you’re watching from your living room or halfway across the world, know this: your personal data is yours, and we’ll treat it that way.